Unit 206 Business Admin

Learner statement unit of measurement 206 Outcome 1 Enterprise rent a car (ERAC) operates at heart the automotive and retail industries. Our military commission is to fulfil the automotive and commercial truck renting, leasing, car sales and related unavoidably of our customers and, in doing so, go through their expectations for execute well, quality and value. We go away strive to earn our customers long-term loyalty by plowing to deliver to a greater extent than than promised, being h nonpareilst and fair and going the extra mile to provide exceptional personalized service that creates a pleasing business experience.We must(prenominal) motivate our employees to provide exceptional service to our customers by backup their development, providing opportunities for personal growth and fairly compensating them for their winneres and reachments. We believe it is critical to our success to promote managers from within who will serve as examples of success for some separate s to follow.Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability. Within the automotive and rental sector, ERAC offers high service levels and reliability and offers certain perks that other companies do not such as we will pick you up Reviewing damage claims and assigning collection strategiesNegotiating with separates, insurance companies, corporate customers and credit card companies Maintaining accounts of collectionsand ingress payments on claim files Producing professional written communication including tasks such as writing, editing and proofreading correspondence and draft reports Interpreting loss data in conjunction with debtor feedback in order to work resolution needsand parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed D etermining what claims must be worked in order to obtain payment Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts. The role is essential to the geological formation as all vehicles are self-insured so all losses come straight from the comp whatsoever for any damages. If I was unsure of any policy or procedure relating to my role, I would initially consult he policy on the intranet. I would then query with my coordinator, supervisor or manager and if needs be, HR department. Outcome 2 3 People working together to achieve common goals needs tight-laced coordination so that the assigned or delegated tasks are done smoothly and effectively.In an organization, there has to be leaders as well as the supervisors and those who implement the plans the people founding the main work force or employees who needs to realize their own tasks and assignments so that they can perform accordingly. By working together you can achieve positive results because you work together to achieve a common goal quickly and effectively. By explaining and agreeing to work goals you emphasise how important the work is and to a fault how important he individuals role is. This also find outs everyone is working off the same(p) timescale and the same standard. Team members can support each other by helping with workloads, emails and administrative duties. You can support other groups by encouraging them and appreciating their efforts. They can also character tasks, e. g. incoming phone calls.The purpose of agreeing quality measures within a team ensures everyone is working on the same time scale and to the same quality level, this means that work is consistent and creates a happier work milieu as well as more professional image. All tuition should be communicated between the other people in the team as again this ensures everyone has the same knowledge base and feel happier with the tasks they wee-wee been set and why. The communication can take place verbally, face to face or in team meetings, via email or via memos. Outcome 4 By recognising the strengths in others you can pool abilities within the team so as to finish work to a high standard quickly and effectively. If one person excels at a certain task, they will complete it correctly and quickly and freeing up other team members to work on incompatible objectives for the team.Diversity within a team offers different levels of expertise and viewpoints. Having differentity allows tasks and problems to be approached from many different angles. A project carried out by a divers team will raise clarity and levels of arguments to ensure that all ideas are thoroughly considered. By respecting your individual team mates you create a better working environment which is conductive to happier employees who work more efficiently. Outcome 5 The types of problems and disagreements that may occur within a team include * Dishonesty * rest of opinion * Disagreement over workloads * Incompetence * Disagreements over personal issues such as annual leave, workloads, lunches and so forth Disagreements over the way to work effectively The best way to resolve problems or disagreements is to compromise and be as flexible as possible. Problems can be resolved by the management assigning roles for different members or sitting down with employees and talking the issues out. If this fails then grievance procedures should be followed. Outcome 6 shaping feedback helps organisations improve and help employees work more efficiently. By giving constructive feedback you can help ensure that you are making work processes more effective and positive. When receiving feedback you can recognise any mistakes that you may not have spotted.Feedback changes you to reflect on your work as an individual and as a team as if delivered constructively will improve morale and productivity. Getting feedback is a suitable way to receive information tha t will help make a workplace more efficient. It helps individuals realise how members of your team and possibly other departments like or dont like about how you work, this will allow you to either conduct in the same fashion, confident that you are doing a satisfactory job or make adjustments to hopefully improve your performance. Likewise feedback to a team will show where they could improve and by discussing the issues this will enable the team as a whole to implement new ideas and working methods to improve effectiveness and productivity.